Global leader in cold chain logistics. A digital platform & agile architecture
Our customer is a leading global provider of temperature-controlled logistics and supply chain solutions. With over 400 facilities in more than 20 countries, the company is expanding fast – driven by strategic acquisitions – and plays a vital role in the global food supply chain. In a highly competitive market, innovation and customer focus are key priorities. this company stands out by offering integrated logistics solutions and value-added services, like repackaging and blast freezing.
To maintain its competitive edge, our customer committed – and still commits – to a bold digital strategy. In their quest for advice and expertise to shape their long-term vision for customer-centric digital logistics, they chose The Value Hub as their preferred digital partner. The ambition was twofold. On the one hand, they wanted to create new – or added – value for customers by digitizing processes, offering transparency and self-service capabilities. On the other, they aimed to evolve their IT landscape into a scalable, future-proof platform that could serve both internal needs and growing customer expectations. The goal? Positioning the company as the digital frontrunner in the logistics industry.
We kicked off our collaboration with an architecture assignment to define a future-oriented vision. This quickly evolved into the exploration of a customer portal. We launched a proof-of-concept to test both (1) the feasibility of building the portal within a landscape that was not yet API-based and (2) the usefulness of key functionalities for both customers and internal users. The positive results of this PoC led to a phased rollout of the portal. With a short-cycle, iterative development approach, we were able to deliver valuable features quickly, while remaining flexible and focused on evolving priorities.
In parallel, we helped them revisit and refine their integration strategy. Together, we developed a future-state reference architecture and defined a roadmap to transition towards a domain-driven API-first IT landscape. This included the development of domain-driven APIs, which were tested with key customers and eventually embedded in the portal itself. These efforts laid the foundation for a modular, agile digital architecture supporting broader digital transformation initiatives across the organization.
Beyond technological innovation, we supported and advised the company in organizing their digital transformation with our own Jens Mortier, managing partner at The Value Hub, as a strategic advisor, providing an external perspective for lasting impact. During our collaboration, we created a strong synergy, which helped them to strengthen their product management capabilities. For example, we set up an internal product structure, in which we applied a value-driver methodology. This methodology helped them define product objectives and coach product owners on roadmap management and delivery alignment.
Our partnership led to the successful development and rollout of a custom portal, a digital platform that allows customers to book time slots, manage master data, consult reports, and streamline operational workflows. With this portal, we helped them in the shift from being seen as a purely logistics partner to a full-fledged digital service provider.
Eager to get things done? We co-create digital solutions that deliver real value. Curious how we, at The Value Hub, can support your transformation? Let’s talk!.
At the start or already up and running? Let's get to know each other! Starting from your digital challenges and opportunities, we propose a tailored and co-creative approach, based on best practices.
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