eStox: Turning a multi-stakeholder vision into one full-blown secure digital platform.
Due to a major reform of the Belgian company law in 2017, FedNot (the Federation of Belgian Notaries) and ITAA (Institute for Tax Advisors and Accountants) identified a unique opportunity to modernize the sector through digital innovation. Their goal? Create a secure digital platform – a share register – compliant with legal requirements, notarial processes, and the daily workflows of accountants and tax advisors. How? By bringing in The Value Hub as a strategic partner to bridge legal, technical and user domains.
By facilitating close collaboration between multiple stakeholders – legal experts, IT leadership, notaries and tax professionals -, The Value Hub enabled a shared innovation track that resulted in a successful digital platform. Our strength in aligning business goals with user needs and ensuring technological feasibility played a central role in shaping this digital transformation case.
Together with Fednot and ITAA, we started with a research and analysis phase grounded in business analysis. The team addressed both business and end-user requirements,combining classic business analysis with user-centric investigation. This kind of dual focus is often overlooked in innovation programs.
Our team used Design Thinking to go from ideas to a working prototype, making sure the solution was both feasible and desirable. Next, we focused on business viability through structured business analysis.
Jens Mortier, Managing Partner at The Value Hub
At first glance, the project seemed like a perfect match for blockchain technology, which made us evaluate this option early on. After analyzing and developing a Proof-of-Concept, blockchain didn’t turn out to be the right fit for the specific requirements. Paul Danneels: “Nevertheless, the proof of concept was still considered a success. It provided valuable insights into the product’s applicability. This approach also confirmed the importance of involving end users at an early stage to maximize relevance and impact.”
Involving end users at an early stage maximizes the relevance and impact of a product.
Paul Danneels, Chief Transformation Officer bij Fednot
After a successful research phase, we supported FedNot and ITAA in the full end-to-end development of the eStox platform. We took responsibility for the technical implementation, including software delivery management. During this phase, we followed an Agile development approach. Our Business Innovation Analyst took on the role of proxy product owner, acting as a bridge between our business stakeholders and the technical team.
The result of this multi-stakeholder collaboration is eStox. eStox is a secure, fully digital platform that allows notaries, accountants, and tax advisors to manage their share registers fully online. The platform is widely used across Belgium and has become a flagship digital product for FedNot and ITAA.
Paul Danneels, Chief Transformation Officer bij Fednot
According to Danneels, having access to multiple areas of expertise within a single partner brought significant added value. “For today’s digital projects, that kind of versatility is essential. You need the ability to bring in the right specialists at the right time, especially when speed and responsiveness are critical. The Value Hub not only offers deep in-house expertise, but also leverages a strong partner network (Bewire red.), enabling the pace and flexibility needed to deliver products like eStox effectively.”
Our integrated delivery model didn’t just accelerate delivery. It also laid the foundation for continuous innovation. The same approach will continue to shape the future evolution of eStox, from idea to tested prototype. With a single, unified team, FedNot and ITAA are now equipped to seize new opportunities and continue driving digital transformation in their sector.
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